The world is digitising faster than ever before. Today, approaching businesses with a holistic solution is crucial. Particularly in the labour space, this methodology ensures seamless data connectivity and reduces the likelihood of errors. The result is an improvement in the internal workflow of a business, and its prospects in the market. Simply implementing a piece of software that is neither adopted nor driven within the organisation no longer makes the grade.
For true return on investment, the goal should be to integrate all software systems into one solution. This ensures that the business is operating with a single point of reference from a data perspective; essentially helping the company to achieve improved, real-time visibility, effective processes, increased sales, and decreased costs. With this approach, valuable data can be collected to drive employee productivity and efficiency, bringing about greater employee engagement and overall labour effectiveness.
Experts confirm that achieving a solution-based approached requires the alignment of people, processes, and technology. “Implementing technology is the easy part, but it is not a silver bullet. To optimise benefits an organisation must look to its people and processes to create a synergistic cultural transformation, leveraging the new technology platform. When this alignment comes to fruition, the business will enjoy cost efficiency, business agility, compliance ease and visibility, customer focus, and staff satisfaction,” confirms Ndumiso Radebe, Technical Director at LabourGenie.Net – a fast-growing solutions implementation services specialist organisation in the Workforce Management and Human Capital disciplines.
Dereck Sigamoney, Managing Director at LabourGenie.Net, describes the ‘golden triangle’; three keys to successful solution adoption, project implementations, organisational change, and a back-to-basics approach to solving complex business problems. He confirms that technology should be the final consideration once the business problem is clearly understood, and the solution requirements have been well-defined.
“It always begins with the people. Stakeholders must add value to the team, a top-down approach is crucial, and team member must be equipped with the relevant soft- and hard-skills. The second key is applying processes. Consider the steps required to solve the business problem, interrogate the tasks required (taking into consideration variations, exceptions, interdependencies, and supporting processes), and review the processes with the relevant stakeholders. The third and final key is the technology. Consider supporting technologies, and ensure you’re putting people and processes before the software. If you start with the tech, you’re going to need to retrofit the people and processes around it, which is never a good idea.”
In this digital era, it is essential that businesses embrace the symbiosis between people and technology – they should be investing more on employee engagement strategies and solutions. According to a recent survey by Gallup, which studied 142-countries on the State of the Global Workplace, only 13 percent of all employees worldwide today are engaged in their jobs. “This is an alarming statistic given the importance of the workforce in fuelling growth and meeting other key enterprise goals. Employees are typically an organisation’s most vital asset, and when they are disengaged, the ripple effects across the business can and will impact profitability and reputation,” confirms Radebe.
Emerging technology is playing a pivotal role in the modernisation of the labour sector. Long-gone are the time-stamp cards, physically marking off time and attendance. Today, innovative solutions offer immense data and management opportunities. Biometrics, for example, is the most pertinent means of identifying and authenticating individuals in a reliable, fast way using unique, biological characteristics for both identification and access control. “Advanced solutions offer identity recognition using biometrics or facial recognition devices to manage an enterprise’s access control,” adds Sigamoney.
Software partners and accreditations should be scrutinised. While technology is only ‘step three’ in the LabourGenie.Net approach, it is no less critical. Reliable software partners, like Kronos, are vital to the ultimate success of any solution. Kronos workforce management solutions, such as the Workforce Dimensions suite, are purpose-built for industries to help drive business outcomes by engaging employees, controlling labour costs, increasing productivity, and minimising compliance risk.
“In terms of accreditations, the business should hold authorised reseller rights to the software, and its Workforce Solutions Engineers must be appropriately trained,” states Sigamoney. “Our Engineers are certified in Workforce Dimensions Timekeeping and Workforce Dimensions Integration. They also hold Dell Boomi Integration Developer and Workforce Central certifications. LabourGenie.Net is a Kronos Services and Referral License Partner, and an Authorised OrgVue Reseller.”
A high-performing workforce starts with the right tools. “Creating best-fit schedules, tracking time and attendance, administering absence and leave, and measuring productivity is vital to managing and retaining an engaged workforce,” concludes Radebe.